Team Leader Value Story
Multilingual communication that drives consumer satisfaction
You speak one language. Your retailer speaks another. How to get past that? "SOLYS is far superior to other systems because it is developed purely in a specific retailer's language, which makes our job so much easier," explains a Team Lead from a Fortune 1000 consumer goods company. "No other solution is as effective because SOLYS also translates the retailer's language into our language. SOLYS is lifesaving—brilliant. It produces exceptional reports that are customer ready." The result? Saved time. "Category management reporting used to consume two days out of every week. It got to the point that we were considering hiring an external consultant. But with SOLYS, hours and days have turned into minutes."
And because SOLYS produces reports in her team's language as well. "Our ability to look at promotional lifts and effectiveness has been a key contributor to our making quality decisions. Because of SOLYS, we've changed promotional causals—we know what is more effective for us and know this for every single product." As an example, information provided by SOLYS indicated the need for more internal resources devoted to fill rates and shipping. "When we made progress on how we shipped to our retailer – improving our fill rates and ontime ship performance—we added a couple million in sales."
"SOLYS helps us serve the customer better. It helped us manage our category management responsibilities, improve sales and profitability, and enhance our promotional efficiency almost from the first day we got it and every day after. It allows us to explore different opportunities to drive the customer's business." She concludes, "The important thing for retailers and manufacturers is to make it easier for consumers to find products and find them when they need them—and SOLYS helps us do that."