Team Leaders FAQ
How will SOLYS help us improve our relationship with the retailer?
Your team will not only be able to be more responsive to the retailer's questions, but they'll be able to propose suggestions to help increase sales, and provide solutions to avoid lost sales. SOLYS provides reports and scorecards with all the critical information that team members need to be a value to the retailer and to your company.
How does SOLYS help me increase my sales organization's productivity without increasing my head count?
SOLYS generates reports in just minutes - reports that typically require more people over several periods of several business days to compile. Instead of spending time jockeying data, your team members can direct their energy to applying quickly generated knowledge to solid business decisions.
Can I use SOLYS to view the top-level trends in my business?
Yes—very quickly. SOLYS provides an Executive Summary Dashboard to monitor trends and identify key areas for action.
Does SOLYS meet the needs for all functions within my team?
Definitely—that's a key point of difference. SOLYS provides in-depth reporting relevant to each member of your sales team - account managers, supply chain managers and category managers.
How fast will my team members adopt SOLYS software?
Your team members will adopt the software quickly, enabling you to realize the return on your investment just as quickly. SOLYS is designed with the user in mind—completely aligned with how your team members think and perform their jobs. It's easy to learn its full functionality. It's easy to use to enhance professional productivity.
How does SOLYS manage data validation?
SOLYS contains data validation routines that compare the data of retailer systems versus the SOLYS system.
How do we update and attribute data?
You'll find data import to be very simple. The administrator updates the data weekly when the retailer's data is made available. You just simply browse, click "Process" and SOLYS imports all the data in minutes. Users or administrators will find attributing highly customizable using the Administrative feature of the software.
How do I train my team to use SOLYS?
LumiData provides all the training you need to have your team members use SOLYS to its full potential. Training includes the basic reporting overview for all team members and function-specific training to help individual team members optimize the use of the software in meeting their unique business needs and priorities. Training can be delivered on-site or through remote sessions.
Do we receive any technical support as users of SOLYS software?
Yes, all SOLYS users have access to on-site, Help Desk and remote technical support.